Refund Policy for Instolab.com

Effective Date: September 22, 2024

1. Introduction
Instolab.com is dedicated to providing high-quality digital products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on our website. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds
Refunds may be granted under the following circumstances:

  • Technical Issues: If you experience technical difficulties from our end that prevent the delivery of services, you may be eligible for a refund. This includes but is not limited to:

    • System outages or errors that hinder service fulfillment.
    • Inability to access purchased services due to website malfunctions.

  • Undelivered Services: If your purchased services are not delivered within the expected timeframe, you must contact our support team to initiate a refund request. The expected delivery timeframe is typically within 1-2 hours but may extend to 24 hours or longer in cases of technical difficulties.

3. Non-Refundable Conditions
The following conditions are considered non-refundable:

  • Quality of Services: Once services have been delivered, no refunds will be granted based on the quality or effectiveness of those services.

  • User Errors: Refunds will not be issued for errors made by the user, including but not limited to:

    • Misunderstandings regarding service descriptions.
    • Incorrectly entered account information or payment details.

  • Completed Transactions: If the transaction has been completed and the service has been initiated, refunds are not applicable.

4. Refund Request Process
To request a refund, follow these steps:

  • Contact Support: Reach out to our support team at support@instolab.com within 7 days of the transaction date.
  • Provide Details: Include your order number, a description of the issue, and any relevant screenshots or documentation that supports your request.
  • Review Period: Our team will review your request and respond within 48 hours. We may require additional information for verification.

5. Processing Refunds

  • Approval: Upon approval, refunds will be processed within 5-10 business days.
  • Payment Method: Refunds will be issued to the original payment method used during the purchase. Please be aware that processing times may vary based on your financial institution.
  • Confirmation: You will receive an email confirmation once your refund has been processed.

6. Compliance with Payment Processors
This refund policy adheres to the guidelines set by major payment processors, including but not limited to:

  • Stripe: Refunds will be processed in accordance with Stripe’s policies. For more information, please visit Stripe’s website.
  • PayPal: Refunds will follow PayPal’s protocols for transaction reversals. Refer to PayPal’s policies for specifics.
  • Binance Pay: Refund requests will be managed according to Binance Pay’s terms and conditions.

7. Changes to This Refund Policy
Instolab.com reserves the right to modify this Refund Policy at any time. Any changes will be communicated on this page. Users are encouraged to review this policy periodically to stay informed of any updates. Continued use of our services following modifications constitutes acceptance of the updated policy.

8. Contact Us
For any inquiries or concerns regarding this Refund Policy, please contact us at:
Email: support@instolab.com
Website: http://instolab.com